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Forgiveness Policy

(1) Accidental catastrophic line break

Each property may be forgiven 1 accidental catastrophic line break every 5 years, at the Boards discretion. The customer will be charged for the previous months usage if they provide sufficient evidence to the Board.

(2) Fire/Emergency usage

If a customer uses an excessive amount of water due to their property being in imminent danger, and they provide the Board with sufficient evidence, the Board may agree to bill for the previous months usage.

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